Description
The incumbent will support strategic projects, enhance reporting, and collaborate with cross-functional teams to advance operational excellence. This role demands strong communication and analytical skills, a process-oriented approach, and the ability to view each task within a larger strategic context. The incumbent will focus on driving continuous improvement and sustainable impact ensuring that all activities support TCF’s mission and values, contributing to the organization’s long-term success.
Operational Management:
- Oversee and support in day-to-day process KPIs and tasks to ensure efficiency and effectiveness.
- Support in development, communication and implementation of new processes/ policies and guidelines.
- Conduct trainings/webinars independently based on process/dashboard updates
Data Analysis:
- Develop and maintain dashboards and reports to track key performance indicators.
- Use data to make informed recommendations and support decision-making processes.
Problem Solving:
- Identify operational challenges and develop solutions to address them
- Use critical thinking skills to analyze problems and propose innovative solutions
- Work collaboratively with team members to implement solutions and improvements
Required Skills
- Critical thinking and Curiosity are essential to this role
- Learning Agility
- Excellent verbal and written communication skills
- Project management skills
- Understanding of Analysis tool such as Power BI
- Proficient with MS Excel, PowerPoint and Dashboards
- Problem solving skills
- Passionate to work for a not-for-profit and a cultural fit for TCF
Education
Bachelors in Computer Science or Business Studies
Experience
2-3 years of experience in data analysis, process analysis and customer care