Description
Overall Compliance Monitoring
- Seek guidance / instructions from zonal GM, in consultation with Ops Excellence and other departments in HO and ensure further sharing with regions / areas in the spirit for best compliance
- Ensure overall effective use of observations and data through compliance checks to bring about continuous improvement in regions / area(s)
- Provide support to different branch heads of regions to initiate appropriate response to official requirements
Operational Efficiency
- Implement robust data quality management practices to ensure accuracy and reliability
- Oversee enrolment / retention strategies to optimize resource utilization
- Manage supply chain & logistics to ensure timely & efficient resource delivery
- Effectively handle vendors management to build / maintain strong partnerships
- Establish communication forums and channels to facilitate seamless internal communication
- Generate and analyze performance reports to identify areas for operational improvement
Resource Management
- Upon instructions from higher ups including GM, communicate schools, areas & regions requirements to different departments while acting as a bridge between various departments e.g. RMD, Education, Supply Chain, Engineering, Marketing and IT
- Verification, compilation / preparation and submission of central zone level annual reports / briefings including annual planning, RDP, NW planning, R&M, annual reviews and annual ceremonies etc. and ongoing procurement demand including R&M, centrally for all schools through concerned official in regions
- Complete management and monitoring of R&M, fleet, logistical support, annual budget and procurement demands at Zone level for central activities / major events
Network Planning & Development
- Alignment with Zone’s expansion plan, explore and cultivate opportunities with external partners through Regions / areas to enhance the organization’s network.
- Contribute to strategic growth and consolidation initiatives for the organization; taking lead from areas / regions and higher ups
- Assist regions / areas in their efforts in documentation processes for land / school acquisitions for future development, where required
- Coordinate with government partners to align organizational goals with regulatory requirements
Data Management
- Acquire and compile data related to operational, financial, logistics and administrative issues and forward to relevant departments; accuracy and time management be kept as hall mark
- Ensure proper archiving of important data and it’s availability when and where required officially
- Assist region / areas in collection, verification and resolution of data related issues (including audit and other administrative data)
Relationship / Growth Management
- Maintains seamless communication with all departments of HO especially Ops Excellence and regions / areas, with utmost clarity and understanding the spirit of instructions
- Forms and maintains strong working relationship with HO, regional & area teams to ensure a strong collaborative working environment
- Develop relationship of trust of seniors as well as field teams
- Provide requisite support to different staff of regions to comprehend and response to any unresolved issues
- Also assist regional staff in their professional growth, where required
Quality Assurance
- Oversee implementation of informed policies and amendments to ensure better outlook of the organization
- In consultation with senior management, develop and execute plans for program interventions to ensure effective execution
- Collaborate closely with education teams to align interventions with organizational goals and track to conclusive end
Required Skills
- Proven experience in operations management, preferably in the education or non-profit sector
- Strong leadership and interpersonal skills to effectively collaborate with internal and external stakeholders
- Excellent organizational and problem-solving abilities
- Knowledge of educational policies and procedures
- Ability to analyze data & generate insights to drive operational efficiency
- Effective communication and advocacy skills
- Command in IT programs (excel, MS word, power point, Power BI etc)
- Strong command over written & verbal communication, in English & Urdu
- Success in this role requires strong organizational and leadership skills, attention to details and commitment to excellence in overall operational discourse
Education
Bachelor’s in Business Administration/ Operations Management or a related field
Experience
4+ years of relevant professional experience